Who else is an Amazon Prime member? Fess up!
You love the 2-day shipping? Maybe also the streaming video? Whole Foods discounts?
If you return a lot, be careful -- you may get banned as an Amazon customer.
Well, last night this story caught my eye:
https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401
I don't subscribe to WSJ and could only read the lede of the article, but that was enough. Did some googling and found out that too many returns = canceled account.
It's been an issue with Best Buy, too.
But how many is too many? And is it a hard number? Based on percentage of purchases? Value of returns? There are so many possibilities, right?
Apparently there are companies (e.g., Retail Equation) that will run an algorithm on your customer database and decide who falls outside of the norm. And those folks? Banned!
(This weighs on my mind because I have shoes to return to Zappos ...)
Uh oh! Good to know but it'd be even better if they could tell you a general idea of what could get you banned. Instead they seem to promote the free returns idea as if you can use it at will.
ReplyDeleteUh oh! Good to know but it'd be even better if they could tell you a general idea of what could get you banned. Instead they seem to promote the free returns idea as if you can use it at will.
ReplyDelete